Shipping

Thank you for choosing Melanin Magic for your hair care needs. We are committed to ensuring a smooth and reliable shipping process for our valued customers. Please review our shipping policy to understand how we handle domestic and international shipments.

Domestic Shipping

We offer domestic shipping within the United States, including Alaska and Hawaii.

Orders are processed and shipped within 1-2 business days after payment confirmation.

Standard shipping typically takes 3-5 business days for delivery.

Shipping fees may vary based on the weight and destination of the package.

We provide tracking information for all domestic shipments, allowing you to track the progress of your order.

In case of any delay or issues with your shipment, please contact us at contact@locticians.com, and we will assist you promptly.

International Shipping

We proudly ship our products to customers around the world.

International orders are processed and shipped within 1-2 business days.

Delivery times may vary depending on the destination country and customs procedures.

Please note that additional customs fees, taxes, and duties may apply upon delivery. These charges are the responsibility of the customer.

We provide tracking information for international shipments, allowing you to monitor the status of your order.

For any inquiries regarding international shipping, customs, or import regulations, please contact us at contact@locticians.com.

Returns

At Melanin Magic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns process. Please review our returns policy below:

You may return eligible items within 30 days of the purchase date.

To initiate a return, please contact our customer support team at contact@locticians.com and provide your order details.

Returned items must be unused, in their original packaging, and in resalable condition.

We accept returns for the following reasons: damaged or defective products, incorrect items shipped, or if you are not satisfied with the product.

Items that are not eligible for return include: opened or used products, products without their original packaging, and items purchased on sale or as part of a promotional offer.

The customer is responsible for return shipping costs unless the return is due to an error on our part.

Once we receive the returned items and verify their condition, we will issue a refund to your original form of payment.

Please allow up to 7 business days for the refund to be processed.

For any further questions or concerns regarding returns, please contact us at contact@locticians.com.

Address:

Attention: Melanin Magic Returns

Locticians, LLC

P.O. Box 201

Gretna, VA 24557

United States

Contact

Contact: If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team at contact@locticians.com. We are here to help you and provide the best possible shopping experience.

Thank you for choosing Melanin Magic. We appreciate your support and look forward to serving you!